Norfolk Southern strives to deliver top-notch service to customers and to be an industry leader in overall economic performance. We are honored and gratified when our efforts are recognized by others.
Perfect service for UPS
For the second consecutive year, Norfolk Southern earned recognition from UPS for delivering failure-free service during “peak season,” a four-week period between Thanksgiving and Christmas Eve. During this period, we moved 16,103 loads for UPS. With each load containing 1,500 to 2,000 packages, we delivered as many as 32 million packages to destination with a train performance that met UPS’ high level of service expectations.
A quality railroad
Norfolk Southern earned high marks in Logistics Management magazine’s 2012 Quest for Quality reader survey. Among six rail and intermodal service providers, Norfolk Southern earned the highest scores in on-time performance and information technology. Our railroad tied with BNSF Railway, an interline rail partner, with the highest overall score in five categories. In the other categories, we had the second highest score in customer service and the third highest score in value and in equipment and operations.
To score service providers, Logistics Management and Peerless Research Group surveyed 4,709 readers of the magazine who are qualified buyers of logistics and transportation services.
Socially responsible stock
Norfolk Southern during 2012 was named a Top 25 Socially Responsible Dividend Stock by Dividend Channel, an online investment research website owned by BNK Invest Inc. The site, which focuses on dividend paying stocks, said that Norfolk Southern is “recognized by prominent asset managers as being a socially responsible investment, through analysis of social and environmental criteria.” Criteria include the environmental impact of a company‘s products and services and its efficiency in terms of its use of energy and resources. Social criteria include elements such as human rights, corporate diversity, and a company‘s impact on society.
In January 2013, Dividend Channel named Norfolk Southern as the Top Dividend Stock of the Dow Jones Transportation Average, a stock index that is a price-weighted running average of 20 U.S. transportation stocks.
Triple Crown earns service awards
Our Triple Crown Services affiliate, which offers door-to-door truckload service, earned recognition for superior service from several customers in 2012. Triple Crown operates a unique RoadRailer trailer that can transport goods over rail and road.
Triple Crown received the following awards:
- Toys-R-Us: 2011 Truckload Carrier of the Year (received in 2012)
- Logistics Management Quest for Quality award for intermodal service
- Schneider Logistics: 2011 Carrier of the Year (received in 2012)
- Procter & Gamble: Transportation Award for Operational Excellence, for September 2010 – March 2012 period
- Johnson Controls Inc.: Logistics Provider of Excellence 2012 award
- United Sugars Corporation: Service in Excellence 2012 award