Customer Recognition

Norfolk Southern strives to deliver top-notch service to customers and to be an industry leader in overall economic performance. We are honored and gratified when our efforts are recognized by others.

Perfect service for UPS
For the second consecutive year, Norfolk Southern earned recognition from UPS for delivering failure-free service during “peak season,” a four-week period between Thanksgiving and Christmas Eve. During this period, we moved 16,103 loads for UPS. With each load containing 1,500 to 2,000 packages, we delivered as many as 32 million packages to destination with a train performance that met UPS’ high level of service expectations.

A quality railroad
Norfolk Southern earned high marks in Logistics Management magazine’s 2012 Quest for Quality reader survey. Among six rail and intermodal service providers, Norfolk Southern earned the highest scores in on-time performance and information technology. Our railroad tied with BNSF Railway, an interline rail partner, with the highest overall score in five categories. In the other categories, we had the second highest score in customer service and the third highest score in value and in equipment and operations.

To score service providers, Logistics Management and Peerless Research Group surveyed 4,709 readers of the magazine who are qualified buyers of logistics and transportation services.

Socially responsible stock
Norfolk Southern during 2012 was named a Top 25 Socially Responsible Dividend Stock by Dividend Channel, an online investment research website owned by BNK Invest Inc. The site, which focuses on dividend paying stocks, said that Norfolk Southern is “recognized by prominent asset managers as being a socially responsible investment, through analysis of social and environmental criteria.” Criteria include the environmental impact of a company‘s products and services and its efficiency in terms of its use of energy and resources. Social criteria include elements such as human rights, corporate diversity, and a company‘s impact on society.

In January 2013, Dividend Channel named Norfolk Southern as the Top Dividend Stock of the Dow Jones Transportation Average, a stock index that is a price-weighted running average of 20 U.S. transportation stocks.

Triple Crown earns service awards
Our Triple Crown Services affiliate, which offers door-to-door truckload service, earned recognition for superior service from several customers in 2012. Triple Crown operates a unique RoadRailer trailer that can transport goods over rail and road.

Triple Crown received the following awards:

  • Toys-R-Us: 2011 Truckload Carrier of the Year (received in 2012)
  • Logistics Management Quest for Quality award for intermodal service
  • Schneider Logistics: 2011 Carrier of the Year (received in 2012)
  • Procter & Gamble: Transportation Award for Operational Excellence, for September 2010 – March 2012 period
  • Johnson Controls Inc.: Logistics Provider of Excellence 2012 award
  • United Sugars Corporation: Service in Excellence 2012 award
site map  /  reports archive  /  ns sustainability home  © 2013 Norfolk southern

sustainability in action:

Creative thinking reduces energy use – and costs

Through our InnovatioNS program, Norfolk Southern encourages employees to look for ways to make their work safer, more efficient, and more cost effective. Brian Thomas’ ingenuity has saved the company money and contributed to its sustainability efforts. read more >

sustainability in action:

Committed to a greener workplace

Employees at Norfolk Southern have embraced the railroad’s sustainability efforts. At many locations across the system, employees such as Emily Hunter have taken the initiative to launch recycling and other green initiatives. read more >

sustainability in action:

A Norfolk Southern ‘River Star’

Ray Jones, a 32-year railroader, is committed to helping Norfolk Southern meet its pledge to be a good corporate neighbor and environmental steward. read more >

Creative thinking reduces energy use – and costs

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Committed to a greener workplace

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A Norfolk Southern ‘River Star’

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See all of our sustainability in action case studies

sustainability in action:

Keeping locomotives moving down the track

Norfolk Southern is continually looking for ways to increase the efficiency and productivity of operations. Devina Miller has played a key role in a Mechanical Department initiative dubbed Mission Critical. read more >

Keeping locomotives moving down the track

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See all of our sustainability in action case studies

sustainability in action:

A little effort, a lot of food for those in need

To strengthen the communities our railroad serves, Norfolk Southern promotes and supports employee volunteerism. Many employees, like Amanda Carpenter, volunteer their time, treasure, and talents to build community connections. read more >

sustainability in action:

Building community partnerships

Norfolk Southern strives to be a good corporate citizen. The railroad routinely partners with local, state, and federal government officials on projects that benefit communities and the country. Employees such as Ed Sites and David Dize are the ones who make these partnerships work. read more >

sustainability in action:

In pursuit of a dream

Norfolk Southern ensures that employees have ample opportunities to develop their skills and advance their careers. Jerome Perry is taking advantage of an NS program to further his education. read more >

sustainability in action:

Where good health meets good deeds

As part of its employee wellness program, dubbed WellNS, Norfolk Southern in 2011 introduced Power Train, an initiative that combines physical fitness and charitable giving. Misty Braden organized a Power Train team in Knoxville to help fund breast cancer research after a colleague was diagnosed with the disease. read more >

sustainability in action:

Partnering for safety

Safely operating our railroad is Norfolk Southern’s No. 1 priority. In addition to efforts to keep our employees safe on the job, we partner with communities in various ways to promote public safety. Employees Richard Vaughan and Greg Valentine demonstrate that commitment. read more >

A little effort, a lot of food for those in need

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Building community partnerships

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In pursuit of a dream

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Where good health meets good deeds

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Partnering for safety

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See all of our sustainability in action case studies