Economic Performance

Norfolk Southern is committed to the delivery of goods in a safe, cost-efficient, and environmentally friendly way.

We work with customers as well as local and state economic development officials to grow business and jobs on our network, and we invest in our rail infrastructure to strengthen the nation’s freight transportation network and maintain a competitive edge in the global economy.

As a 186-year-old company, we think in the long term. We rely on innovation and adaptability to adjust to rapidly changing markets in uncertain times. To position our company for the future, we are expanding freight capacity on our primary rail corridors, including our Crescent and Heartland corridors, to better serve our customers and communities and deliver increased value for shareholders.

Business profile Financial performance Future Track Committee InnovatioNS program Supporting economic development Strengthening connections Failure-free service 2012 Capital investments Customer service Customer recognition
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Discover how our corridor strategy helps us increase efficiency, reduce highway congestion, create economic growth opportunities, and more.
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Learn about our economic development plan — helping to expand industry, create jobs, and positively contribute to daily life along our 22-state network.
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sustainability in action:

Creative thinking reduces energy use – and costs

Through our InnovatioNS program, Norfolk Southern encourages employees to look for ways to make their work safer, more efficient, and more cost effective. Brian Thomas’ ingenuity has saved the company money and contributed to its sustainability efforts. read more >

sustainability in action:

Committed to a greener workplace

Employees at Norfolk Southern have embraced the railroad’s sustainability efforts. At many locations across the system, employees such as Emily Hunter have taken the initiative to launch recycling and other green initiatives. read more >

sustainability in action:

A Norfolk Southern ‘River Star’

Ray Jones, a 32-year railroader, is committed to helping Norfolk Southern meet its pledge to be a good corporate neighbor and environmental steward. read more >

Creative thinking reduces energy use – and costs

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Committed to a greener workplace

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A Norfolk Southern ‘River Star’

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See all of our sustainability in action case studies

sustainability in action:

Keeping locomotives moving down the track

Norfolk Southern is continually looking for ways to increase the efficiency and productivity of operations. Devina Miller has played a key role in a Mechanical Department initiative dubbed Mission Critical. read more >

Keeping locomotives moving down the track

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See all of our sustainability in action case studies

sustainability in action:

A little effort, a lot of food for those in need

To strengthen the communities our railroad serves, Norfolk Southern promotes and supports employee volunteerism. Many employees, like Amanda Carpenter, volunteer their time, treasure, and talents to build community connections. read more >

sustainability in action:

Building community partnerships

Norfolk Southern strives to be a good corporate citizen. The railroad routinely partners with local, state, and federal government officials on projects that benefit communities and the country. Employees such as Ed Sites and David Dize are the ones who make these partnerships work. read more >

sustainability in action:

In pursuit of a dream

Norfolk Southern ensures that employees have ample opportunities to develop their skills and advance their careers. Jerome Perry is taking advantage of an NS program to further his education. read more >

sustainability in action:

Where good health meets good deeds

As part of its employee wellness program, dubbed WellNS, Norfolk Southern in 2011 introduced Power Train, an initiative that combines physical fitness and charitable giving. Misty Braden organized a Power Train team in Knoxville to help fund breast cancer research after a colleague was diagnosed with the disease. read more >

sustainability in action:

Partnering for safety

Safely operating our railroad is Norfolk Southern’s No. 1 priority. In addition to efforts to keep our employees safe on the job, we partner with communities in various ways to promote public safety. Employees Richard Vaughan and Greg Valentine demonstrate that commitment. read more >

A little effort, a lot of food for those in need

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Building community partnerships

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In pursuit of a dream

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Where good health meets good deeds

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Partnering for safety

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See all of our sustainability in action case studies