InnovatioNS program

InnovatioNS revs up with HorsePower

Innovation is a core value embodied in Norfolk Southern’s SPIRIT culture, and we encourage employees to seek creative solutions to business challenges. We have a Corporate Innovation Council, an InnovatioNS program, and a manager assigned to promote innovation companywide.

When it comes to improving Norfolk Southern’s performance in safety and service, the most creative ideas often come from our employees. That’s the basis for an InnovatioNS program launched in 2012 known as HorsePower.

HorsePower chapters have been formed by a cross-section of employees on the Illinois Division and in our Goode office tower in Atlanta. The groups brainstorm ideas to enhance safety and service and encourage coworkers to share their ideas and become more involved in addressing challenges facing the railroad. Ideas have included creation of a local locomotive reliability form to verify that reported engine problems have been repaired, and a Quick Response bar code system to schedule use of office conference rooms.

“The goal is to bring people together, take an idea, shape it and implement it, and get things done,” said Dawn Plotner, manager of customer service operations and chair of the Atlanta HorsePower chapter.

The railroad’s Corporate Innovation Council introduced InnovatioNS in 2008 to help achieve the company’s long-term goals. Employees can submit suggestions to improve safety and service to innovations.nscorp.com.

“Innovation at Norfolk Southern is part of the fabric of who we are,” said Derek Bond, who oversees InnovatioNS as manager of program management. “We are continually seeking new ways to get employees involved. We can’t reach our goals if we do not take steps to become better. We have to be more efficient, more effective, and more productive. If we are able to do that, we will continue to be a leader in our industry.”

person Name
Derek Bond, Manager Program Management, Norfolk Southern
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Description of key impacts, risks and opportunities, how these are prioritized, performance progress and processes, how sustainability impacts financial performance, a table outlining performance targets, and governance mechanisms in place to manage these risks and opportunities.

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