2015 SUSTAINABILITY REPORT

COMMERCE — strategic overview

Superior economic performance is core to Norfolk Southern’s sustainability efforts. Strategic focus areas are healthy business growth, unrivaled customer service, and long-term shareholder value.

Norfolk Southern invests in technologies, track, and railroad facilities to increase freight capacity and build a stronger U.S. transportation network. The railroad partners with customers, leaders of government, economic development organizations, and suppliers to expand business opportunities, create jobs, and support safe, efficient, environmentally friendly rail service. The company promotes innovative solutions to meet the needs of customers and adapt to changing business markets.

With a performance-based approach, Norfolk Southern aims to create value for investors, customers, and communities where the railroad operates.