Partnering with Customers

Norfolk Southern works closely with chemical customers to ensure the safe transport of their products. For the past 19 years, the company has presented the Thoroughbred Chemical Safety Award to customers who safely ship at least 1,000 carloads of hazardous products without a single unintentional release of hazmat. In 2014, 66 chemical customers were recognized for their safe business practices.

Partnering with Government

Norfolk Southern maintains close relationships with numerous federal and state agencies to jointly protect and secure the freight rail system. Among them are the U.S. Department of Homeland Security, the Transportation Security Administration, the FBI, the Federal Railroad Administration, the U.S. Coast Guard, U.S. Customs and Border Patrol, and various state Homeland Security offices and fusion centers.

Under the auspices of the Association of American Railroads, a Norfolk Southern police special-agent-in-charge serves on the National Joint Terrorism Task Force in Washington and acts as liaison between the rail industry and rail-oriented departments of federal agencies. This arrangement improves the flow of security information among industry, law enforcement, and senior federal government officials.

In addition, Norfolk Southern works with the Coast Guard to develop security plans at the six port facilities the railroad manages on the East Coast, the Great Lakes, and the Ohio River. The railroad also is a member of the Customs-Trade Partnership Against Terrorism program, assisting U.S. Customs officials in protecting the integrity of freight rail shipments.

Norfolk Southern employees who work at security-controlled ports hold the Transportation Security Administration’s Transportation Worker Identification Credentials, or TWIC. In 2014, Norfolk Southern partnered with Homeland Security officials to test launch a new program that streamlined the TWIC enrollment process.