Norfolk Southern Employee Injury Data
Top 5 injuries in 2015
5 types of injuries accounted for 80 percent of
employee reportable injuries.
Injuries per 200,000 employee-hours by department
Making safety personal
At Norfolk Southern offices, shops, rail yards, and field operations, the No. 1 goal every day is for each employee to go home safely.
In 2015, NS recommitted to an injury-free workplace, adopting a more personal approach. The company introduced “i am Coming Home™” as a new brand for its safety program. As part of the campaign, all operations employees received a handwritten notecard from NS’ chief operating officer, with this message:
“I want you to go home to your family every day safely, and I want them to know that at NS, safety means that you are coming home. What could be more important than getting home to our families and loved ones safely every day?”
At work locations, “i am Coming Home” banners now are commonplace. Ongoing employee engagement includes videos with key safety messages and employees sharing stories about working safely. NS has incorporated the brand into its safety vision statement: “We get home safe. Every day. No job is so important and no service is so urgent that we cannot take the time to perform our work safely.”
“When we’re working safely and looking out for each other, we’re making good business decisions. If I’m a shipper looking for a rail company to move my product, I’m going to go with the one that is the safest.”
– Jerry Hall, vice president network and service management
Taking risk into account
In 2015, Norfolk Southern introduced “Risk Factor” training workshops that help operations employees recognize and safely manage risks they encounter daily.
The interactive workshops – a full day for supervisors and a half day for craft employees – feature a three-step safety tool called “Pause, Process, and Proceed.” Employees pause to assess potential risks of a work task, process how to perform the task safely and effectively, and then proceed in the safest way possible.
Recognizing Risk “Pause, Process, Proceed” is a new safety tool introduced to the workforce during 2015.
“The ‘Risk Factor’ training acknowledges that creating another safety rule might not be the answer to preventing all injuries,” said Jeremy Bush, an assistant terminal superintendent who teaches the workshop to locomotive engineers and conductors. “Our train and engine crews are very open to hearing that because it’s not as authoritative. We’re actively involved in a two-way conversation about risks and how we can make good choices for our safety every day.”
“The goal is to help employees reduce injuries through a deliberate decision-making process that starts by acknowledging that risk exists,” said Mike Armstrong, a trainmaster and workshop instructor.
“Own your decisions,” Armstrong told train crews during a workshop at Crewe, Va. “What you do out here affects you, your co-workers, and your families. The public wants to know that the people operating a train through their neighborhood are doing it safely.”